Privacy Policy

Last updated 31st March 2020.

Introduction

Hairy Robot is committed to protecting your privacy and the privacy of all our customers and website visitors. To comply with the EU General Data Protection Regulation (GDPR) regulation, this Privacy Policy gives you information on what data we collect from you, how we collect data, and what we use it for.

Please read this Privacy Policy to understand how we use your personal information and data on this website.

This Privacy Policy maybe changed or updated at any time without notice other than the date of publication of this policy. We therefore recommend that you read this policy when you visit this website.

Who are we?

Hairy Robot (also referred to as “We”, “Us”, or “Our” in this document) is the Owner and Data Controller of this website. Our address is 24 Great Western, 8 Shrub Hill Road Worcester WR4 9EF. If you have any questions or concerns regarding your personal information you can contact our data protection officer, Richard Woodward at richard@hairyrobot.co.uk.

What personal information do we collect?

We collect personal information from visitors who give us their information using a form on this website.

The personal information we collect includes individual and company names, contact details including email address, phone number and postal address.

What anonymous information do we collect?

The anonymous information we collect is provided by Google Analytics.  It includes location, demographic and search queries of our website visitors.

We collect anonymous information about visitors to monitor the use of this website, and to continually improve the services we offer.

Please read our Cookies Policy for full details of our use of anonymous information we collect from you.

How do we use personal information?

The personal information you provide through a form on this website is used solely for communication between you and us, and any agents working directly for us, to enable us to provide services to you.

If you opt to receive notifications from us through this website, we may contact you via the contact details you provide to offer our services and to advise you of special offers. You may opt out of marketing communication at any time by unsubscribing from our notifications. Any marketing email you receive from us will contain an ‘unsubscribe’ link to tell us you no longer wish to receive marketing emails.

What legal basis we have for processing your personal data?

We are able to store and process your personal information under the following conditions:

consent by you as provider of your personal data.

contract with you as a customer of Hairy Robot.

By submitting your personal details through a form on this website, you consent to us using your personal data for the purpose of communication with you. You may withdraw your consent and request the removal of your personal data by contacting us by email or in writing at our address.

Please note that if you have a contract with us as a customer of Hairy Robot, then we are legally obliged to retain your personal information on our data systems for auditing purposes.

When do we share personal data?

We treat the confidentiality of personal data very seriously and will only share it with agents working on our behalf to provide services to you. We will provide you with details of any third party agent working for us so you can refer to their privacy policy.

If we are legally obliged to do so, for example to prevent data fraud, we will share personal data with legal authorities.

If Hairy Robot is acquired by or becomes a partner with another company, your personal data will be shared with that company to enable the continuation of services to you.

Where do we store and secure personal data?

Personal data provided to us through this website is stored at a data centre in the UK managed by SiteGround. SiteGround is a GDPR compliant data host and you can read SiteGround’s Data Protection Agreement.

All personal data provided to us through this website is encrypted using Secure Socket Layer (SSL) technology. This helps to secure the transfer of your data over the internet.

Personal data stored electronically by us is accessible only by our employees and agents working for us. Data is protected by a network firewall and access requires password authentication.

How long do we keep your personal data for?

We are legally required to retain details of financial transactions for six years. We keep personal data of non-customers for 12 months after the last communication with them, unless a request to removal personal data is received within 12 months.

Personal data which is no longer required to be retained is destroyed by permanent removal from the data storage systems that we use.

Your rights in relation to personal data.

Under the GDPR, you can request access to your personal data, or request correction or deletion of your personal data by writing to us at our address or by sending us an email. We will reply to a request for access to personal data within one month of that request.

You can withdraw your consent to receive marketing or other communication from us at any time by writing to us or by sending us an email.

We will require personal verification of an individual’s identity before giving access to, correcting or deleting personal data. ID such as a passport or driving licence and proof of address may be required. This is to prevent exposure or manipulation of personal data by another person.

We are unable to delete personal data from records which include a financial transaction as we are required to retain these records by law for six years from the date of a transaction.

Use of cookies and other technologies

This website uses cookies and other tracking technology to ensure the best experience for our website visitors. We use Google to capture anonymous information about our website visitors so we can improve our services and the marketing of our business.

For full details about our use of cookies, and how to opt in or out of the use of cookies, please read our Cookies Policy.

Linking to other websites / third party content

We not responsible for your privacy or security on third-party websites that are linked from this website.

How to contact us?

For any personal data related questions or requests, you can contact us by emailing richard@hairyrobot.co.uk.